Microsoft Surface Devices Fail on Reliability


You might want to hold off on buying a Microsoft Surface tablet or laptop. A popular magazine, Consumer Reports has said Surface products are unreliable. The company had earlier highly recommended the Surface devices. Read here to know why are they doing it.

Consumer Reports on Microsoft Surface Devices:

On Thursday, Consumer Reports said it’s pulling its recommendation because of “poor predicted reliability in comparison to most other brands.

Microsoft Surface Devices
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The magazine says its survey of 90,000 tablet and laptop owners resulted in a worse report. “25 percent of Microsoft laptops and tablets give problems and breakdown by the end of the second year of ownership.” It said its warning applies even to Microsoft’s devices that launched just a couple of months ago.

Consumer Reports also said, “Consumers weren’t pleased with frozen computers, unexpected shutdowns, and unresponsive screens.” The four laptops losing their previous recommended status are the Microsoft Surface Laptop (128GB and 256GB versions) and Microsoft Surface Book (128GB and 512GB versions).

Apple, in contrast, is rated as number one, with a mere 10-percent breakdown. Samsung takes the second spot, with 16-percent.

Microsoft Surface Devices
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The actual report, read here –

Microsoft’s take on the Report:

Microsoft says it respectfully disagrees with Consumer Reports’ findings on its Surface range of laptops and tablets. The company said that its return and support rates differ significantly from the Consumer Reports survey.

Surface Head Honcho Panos Panay has also penned a short blog post, elaborating a little on the company’s position. Read the blog here –

Microsoft Surface Devices
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He says that the Surface devices are fully reliable and the team “track quality constantly, using metrics that include failure and return rates.” He goes on to say that their failure rate for two years has been less than 25% for Surface Pro 4 and Surface Book.

98% of Surface Pro 4 users and Surface Book users say they are satisfied with their device, and our Surface Laptop and new Surface Pro continue to get rave reviews.

What do we think?

It’s not to say that the Surface Book, Surface Laptop, or Surface Pro 2017 are perfect machines. Certainly, there have been reports of sleep issues on the Surface Book, and no notebook ever has a 100-percent reliability rate.

It’s worth considering that Microsoft is still relatively new to the hardware game, and its unique form factors mean it’s tackling more complicated engineering problems than most.

Let us know what you believe in in the comments below.

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